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Chat does not function when using shared sessions

Chat does not function when using shared sessions

Owned by Justin, created
Last updated: Nov 20, 2023 by LaTroy
2 min read

Problem

When sessions are put in sharing mode, a chat widget is visible. Starting in 1.14.0 this chat widget may not function properly. No participants are visible and attempts to enter chat messages fail.

The following error logs will be seen in the admin console

Traceback (most recent call last): File "tornado/websocket.py", line 546, in _run_callback File "share_server.py", line 183, in open File "tornado/gen.py", line 239, in wrapper File "tornado/concurrent.py", line 658, in future_add_done_callback File "tornado/stack_context.py", line 300, in null_wrapper File "tornado/gen.py", line 232, in final_callback File "tornado/gen.py", line 326, in wrapper File "share_server.py", line 136, in listen File "tornadoredis/client.py", line 333, in connect File "tornadoredis/connection.py", line 74, in connect File "tornado/iostream.py", line 1222, in __init__ TypeError: __init__() got an unexpected keyword argument 'io_loop'

Solution

This issue can be corrected by updating the deployment to use the kasmweb/share:1.14.0-alpine image.

Please use the following steps on your Kasm server, (or the WebApp role if using multi-server) in your ecosystem to receive the share server fix.

  1. Open a terminal on the WebApp server.

  2. Open the docker-compose.yaml file in an editor.

    1. sudo nano /opt/kasm/current/docker/docker-compose.yaml

       

    2. In the kams_share section, adjust the tag for the share container to 1.14.0-alpine in the image section and save the file:

      image: "kasmweb/share:1.14.0-alpine"

       

    3. It should look similar to the following.

       

  3. Stop the Kasm Services.

    sudo /opt/kasm/bin/stop

     

  4. Remove the existing kasm_share container:

    sudo docker rm -f kasm_share

     

  5. Start the services.

    sudo /opt/kasm/bin/start

     

  6. Create a new shared session and verify the chat widget functions.

Impacted Versions:

  • 1.14.0

Resolved Versions:

  • None

Related Labels:

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